Axel Dispatch privacy policy
Effective November 6, 2026.
Who we are
Axel Dispatch is made by Axel Intelligence LLC ("Axel", "we"), a Delaware limited liability company with its registered office at 131 Continental Drive, Suite 305, Newark, Delaware 19713, USA, operating from New York, New York. This policy covers the Axel Dispatch add-on for Google Sheets and add-in for Microsoft Excel ("Axel Dispatch"), and the pages that serve them (sheets.axel.live and excel.axel.live). Our website has its own privacy policy. Contact: maksym@axel.live.
In short
Axel Dispatch runs in your browser, inside the spreadsheet you open it in. This version has no Axel account, and Axel's servers never receive or store your spreadsheet's contents. To show drive times, maps and route plans, Axel Dispatch sends delivery addresses, without names, phone numbers or notes, to Google Maps Platform and, when you plan routes or ask who can take a delivery, to Geoapify. We don't sell personal information or share it for targeted advertising.
What Axel Dispatch accesses
In Google Sheets, with your permission, Axel Dispatch reads and changes only the spreadsheet you use it in (Google's permission "View and manage spreadsheets that this application has been installed in"), and shows its panel and dialogs in that spreadsheet ("Display and run third-party web content in prompts and sidebars inside Google applications"). It doesn't open your other files, your email or your contacts. Google may also ask you to share your email address and basic profile with Axel Dispatch (Google's standard sign-in permissions); Axel Dispatch doesn't read, keep or share them.
In Excel, it reads and changes the workbook you open it in.
What it reads: the delivery rows you connect, such as addresses, delivery time windows, drivers and statuses, and anything else in those rows, which may include customers' names, phone numbers or notes.
What it writes, and only after you click to apply a change: the values you approve (drivers, stop numbers, statuses and addresses you corrected); check results, in columns Axel Dispatch adds with your OK; Google Maps links; and its own sheets: "Axel Log" (a list of the changes it made), "Axel Drivers" (your drivers) and the delivery lists you import.
Settings and notes: in Google Sheets, your Axel Dispatch settings are kept with your Google account in the add-on's own storage. Axel's notes about a sheet, such as which column holds the address, are kept in the spreadsheet itself as hidden developer metadata. In Excel, your Axel Dispatch settings are kept on your computer, and Axel's notes about a sheet in the workbook's settings.
How we use it
Only to provide the Axel Dispatch features you use: showing routes, times and maps, checking the sheet, planning routes and writing the changes you approve. We don't sell it, we don't use it for advertising, and we don't use it to develop, improve or train AI or machine-learning models.
Who receives it
Axel Dispatch sends data directly from your browser to these services, and only for the features you use:
Google Maps Platform (Google LLC): delivery addresses, without names, phone numbers or notes, to show maps, drive times and arrival estimates, and to check addresses. Google also receives the usual request data, such as your IP address. Google's results (maps, drive times, arrival estimates, address checks) are shown in the Axel Dispatch panel only: they're never written into your spreadsheet or sent to Axel's servers, and never combined with data from other map providers. Google's Privacy Policy applies.
Geoapify, our route-planning service provider (KEPTAGO LTD, Cyprus), only when you plan routes or ask "Who can take this?": delivery addresses (street, city, state and ZIP, without names, phone numbers, notes or unit numbers), your depot address and any driver start or end address you enter, together with the usual request data (your IP address and browser headers). For "Who can take this?", that's the addresses of the day's deliveries still to make, each sent once and then remembered on your computer. Geoapify's terms and privacy policy govern how it handles them. It says it stores data in EU data centers, receives requests through Cloudflare, and generally keeps data from successful requests for no longer than 24 hours.
Our web servers (sheets.axel.live, excel.axel.live) deliver Axel Dispatch's code. Like any web server, they log request data such as IP address, browser and time, for security and operations. We keep these logs for up to 12 months and then delete them; a log needed to investigate a specific security incident is kept until that investigation ends.
Google and Microsoft run the spreadsheet itself. Google Apps Script runs the add-on's spreadsheet code; Microsoft runs Excel. Their own terms and privacy policies apply.
We don't share your data with anyone else, except where the law requires it.
Google user data (Limited Use)
Axel Dispatch's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
We use spreadsheet data only to provide Axel Dispatch's user-facing features.
We transfer it only as described above (addresses to Google Maps Platform and Geoapify), as needed for those features.
People at Axel don't read it unless you ask us to, for example for support, or it is needed for security or to comply with the law.
Kept on your device
Your computer keeps: in Excel, your Axel Dispatch settings; addresses you confirmed and their Google place IDs; and a route-planning cache, with Geoapify locations for up to 180 days and drive times for up to 30 days.
Settings › Route planning › Forget planning data clears the cache. Clearing your browser's site data removes all of it; for desktop Excel, email us and we'll help.
Retention and deletion
Your spreadsheet's data stays in your spreadsheet, under your control.
To stop Axel Dispatch in Google Sheets, open Extensions › Add-ons › Manage add-ons, then remove Axel Dispatch. You can also remove its access at myaccount.google.com/permissions.
In Excel, remove the add-in.
Delete the "Axel Log" and "Axel Drivers" sheets and any columns Axel added if you no longer want them.
Security
Data travels over HTTPS. Axel's map keys only work from Axel's own pages, and Axel's servers hold no spreadsheet data. Report a security issue to maksym@axel.live.
Children
Axel Dispatch is a business tool for people 18 or older and isn't meant for children.
Your privacy rights
Depending on where you live, you may have the right to access, correct or delete your personal information, to get a copy of it, and to opt out of its sale, of targeted advertising and of profiling. We honor these requests wherever you live.
What we hold: Axel's servers hold no spreadsheet data. What we may hold about you is the request data in our web servers' logs (kept for up to 12 months) and any emails you send us. The data in your spreadsheet and on your computer is under your control.
Recipients and drivers: if your details are in a company's delivery sheet, that company decides how they're used. Contact it, and we'll help it respond.
How to ask: email maksym@axel.live. We verify a request by matching it to the data we hold. Someone acting for you needs your signed permission, and we may confirm it with you.
When: we reply within 30 days, and tell you if we need up to 45 more.
Appeals: if we decline a request, reply with "Appeal" and we'll answer within 45 days. If you're still not satisfied, you can contact your state's attorney general.
No penalty: we won't treat you differently for using these rights.
Sale, advertising and tracking: we don't sell personal information, share it for targeted advertising or use it for profiling. Axel Dispatch has no advertising or analytics trackers and doesn't track you across other websites, so Do Not Track signals change nothing.
EEA and UK: Axel Dispatch is offered to US businesses for US deliveries. Where EEA or UK data protection law applies to you, you may also object to or restrict our processing, and complain to your data protection authority.
Changes
We'll post changes here and update the date above. For material changes, we'll tell you in Axel Dispatch before they apply.