Posts

The morning's route takes thousands of calculations; its replacement is rebuilt live by one dispatcher the moment the phone rings. The plan is rigorous and repeatable. The recovery is neither.

Routing software optimizes the 5 a.m. plan and hands the day back to a dispatcher the moment anything changes. Companies are paying to automate the half of dispatch that was never the problem.

OTIF, miles per route and cost per drop all measure the plan. None of them measures the scramble after a disruption: response lag, network exposure and total recovery duration.

When recovery judgment lives in one person's head, that person is a single point of failure and a ceiling on growth. The next generation of logistics software captures that judgment for the whole operation.

Routing software perfects the plan, then hands the rest of the day back to the dispatcher. The decisions made after the route breaks are where businesses win or lose.