Axel Dispatch terms of service
Effective November 5, 2026.
1. Agreement
These terms are an agreement between you and Axel Intelligence LLC ("Axel", "we"), a Delaware limited liability company operating from New York, New York. They cover the Axel Dispatch add-on for Google Sheets and add-in for Microsoft Excel, and the pages that serve them ("Axel Dispatch"). By installing or using Axel Dispatch, you accept these terms. If you use it for a company, you confirm that you may accept them for that company, and "you" includes it.
2. Who may use it
Axel Dispatch is for business use by people 18 or older. You may not use it if you are in a country or region under US embargo, or in a territory where Google Maps Platform may not be used (Google's list of Prohibited Territories), or if you are on a US or UN sanctions list.
3. The service
Axel Dispatch helps dispatchers see which deliveries will miss their time windows, record driver status, find who can take a stop, send drivers their routes, check a delivery sheet before dispatch and plan routes. It works in the spreadsheet you open it in, with US addresses. Every change it makes to your spreadsheet is shown to you first, applied only when you click, and can be undone. We may change, add or remove features.
4. Free trial and future pricing
Axel Dispatch is free to use during its trial, and we don't ask for payment details. We may change or end the free trial, or introduce paid plans. Before a paid plan applies to you, we'll tell you at least 30 days in advance, and you'll only be charged if you choose a paid plan. If you don't, you can stop using Axel Dispatch; your data stays in your spreadsheet.
5. Your data
Your spreadsheets and their contents are yours. You give us only the permission needed to run the features you use. Axel Dispatch works in your browser and sends delivery addresses to Google Maps Platform and Geoapify as our privacy policy describes; Axel's servers don't receive your spreadsheet data. You are responsible for having the right to use the data in your sheets, including your customers' and drivers' details.
6. Acceptable use
You may use Axel Dispatch for your own business's deliveries. You may not: copy, modify, resell or sublicense it; reverse engineer it, except where the law allows; use it to build a competing product; overload, attack or get around the limits or security of Axel Dispatch or the services it uses; use it unlawfully or to infringe anyone's rights; or copy, store or extract Google Maps content (maps, drive times, arrival estimates, map data) out of the Axel Dispatch panel.
7. Google Maps
Axel Dispatch includes Google Maps features and content. Use of Google Maps features and content is subject to the then-current versions of the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy. If you breach those terms, we may suspend your use of Google Maps features.
8. Other services
Route planning and "Who can take this?" use Geoapify, with OpenStreetMap data available under the Open Database License (© OpenStreetMap contributors); Geoapify's terms apply to the requests it receives. Google Sheets and Excel are provided by Google and Microsoft under their own terms. We aren't responsible for third-party services, their availability or their data.
9. Estimates, not guarantees
Arrival times, drive times, "late" and "at risk" flags, suggestions and route plans are estimates, based on third-party map data and the information in your sheet. They can be wrong, for example because of traffic, road closures or incorrect addresses. You and your drivers make the decisions, and drivers must follow traffic laws and road conditions. We don't guarantee on-time deliveries, savings or any other result.
10. Feedback
If you send us ideas or feedback, we may use them without any obligation to you.
11. Disclaimer
Axel Dispatch is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement, to the fullest extent the law allows.
12. Limitation of liability
To the fullest extent the law allows: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data; and (b) Axel's total liability arising out of or relating to Axel Dispatch or these terms is limited to the greater of the amounts you paid us for Axel Dispatch in the 12 months before the claim and US $100.
13. Indemnity
You will defend and indemnify Axel against third-party claims arising from your data, or from your use of Axel Dispatch in breach of these terms or the law.
14. Suspension and ending
You can stop using Axel Dispatch at any time by uninstalling it. We may suspend or end your access at any time, including if you breach these terms, or to comply with the law or with the terms of the services Axel Dispatch uses. Sections 5, 6, 9 to 13, 17 and 18 continue to apply after your use ends.
15. Export and sanctions
You will comply with US export control and sanctions laws. You confirm that you are not on a US or UN sanctions list and are not 50% or more owned by anyone who is, and that you won't use or provide Axel Dispatch in an embargoed country or region. We may end access when needed to comply with these laws.
16. Changes to these terms
We may update these terms. We will post the new version here with its effective date and, for material changes, tell you in Axel Dispatch or by email before they take effect. If you keep using Axel Dispatch after that, you accept the new terms.
17. Governing law and disputes
These terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Before starting a claim, each party will try in good faith to resolve the dispute for 30 days after notifying the other. The state and federal courts located in New York County, New York, have exclusive jurisdiction, and both parties consent to it.
18. General
These terms and the privacy policy are the entire agreement about Axel Dispatch. If any part is unenforceable, the rest stays in effect. Not enforcing a right isn't a waiver of it. You may not assign these terms without our consent; we may assign them in a merger, acquisition or sale of our business. Neither party is liable for delays caused by events beyond its reasonable control. We send notices by email or in Axel Dispatch; send yours to maksym@axel.live.
19. Contact
Axel Intelligence LLC, registered office 131 Continental Drive, Suite 305, Newark, Delaware 19713, USA. Email: maksym@axel.live.